Service Terms

Cancellation policy

1. Activities cancelled within 24 hours before event, no refund.
2. Activities cancelled 24 hours before event a fee of 20% will be charged.
3. Clients are requested to be at the pick up point in time. In case of delay or no show there will be no refund.
4. Aventura21 in no case be held responsible for any loss or damage on clients belongings during any activity.
5. In case of adverse weather or mechanical problems, aventura21 will decide if rebook the activity or refund the client.
6. During the event of non-compliance with the rules imposed by the company and the guide, the tour will be canceled without refund.

Important note

1. For safety reasons use of slippers is not recommended.
2. Drivers presenting levels of alcohol above the extent permitted by law, can not continue.
3. Mandatory comply with the rules imposed by the guides / company.

PRE BOOK

Although we operate throughout the year, please book in advance, In order to ensure availability. This type of event requires prior preparation of all logistics. Also our tours have a limited number of vehicles.

IMPORTANT: ALL PARTICIPANTS MUST HAVE AN IDENTIFICATION DOCUMENT (ID OR PASSPORT)

Failure to comply with one of the conditions described prevents proceeding on tour. With no right to refund.